Terms for using Nalloo, the company-level B2B visitor identification tool: plans, billing, acceptable use and legal terms.
Last updated: 30 June 2026
The agreement
These Terms of Service ("Terms") govern access to and use of Nalloo ("the Service"). By creating an account or using the Service you accept these Terms. If you do not agree, do not use the Service.
What it is
Nalloo is a company-level B2B visitor identification tool: it reveals the company behind visits to your website (by name, domain and intent), with no personal data stored and EU hosting. Nalloo does not identify individual people.
Your account
You must provide accurate information when registering and keep your credentials confidential. You are responsible for activity under your account. You must have the legal capacity to contract and use the Service in a professional context.
Pricing
The Service is offered in several plans. A token equals one new company identified in the month at medium or higher confidence; repeat visits from the same company in the same month are not charged twice, and low-confidence, bot or VPN results are visible but free.
Pay-as-you-go is off by default: when your balance runs out, identification of new companies stops cleanly, with no surprise invoices. Prices are exclusive of taxes unless stated otherwise.
Acceptable use
You agree to use the Service lawfully and not to: (a) attempt to identify specific individuals; (b) resell or redistribute the Service without authorisation; (c) gain unauthorised access to, interfere with or overload the infrastructure; (d) use the Service for unlawful, deceptive or rights-infringing purposes.
Ownership
The Service, its software, brand and content are owned by Nalloo or its licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Service under these Terms. The data you generate through your use belongs to you.
Data
Data processing is governed by our Privacy Notice. Nalloo identifies companies, not people, and processes IPs hashed, with data hosted in the EU.
The service
We work to offer a stable service, but the Service is provided "as is" and "as available". We may modify, suspend or discontinue features; where a change is material, we will communicate it. Identification rates depend on traffic and market and are not guaranteed.
Liability
To the extent permitted by law, Nalloo does not warrant that the Service will be uninterrupted or error-free and disclaims implied warranties. Nalloo's total liability arising from the Service is limited to the amount you paid in the previous 12 months. Nalloo is not liable for indirect damages or loss of profit.
Termination
You may cancel your account at any time from the dashboard. We may suspend or terminate accounts that breach these Terms. After termination we delete access tokens and stop syncing; data is handled per the Privacy Notice.
Law
These Terms are governed by the laws of Spain and the European Union. Any dispute will be submitted to the competent courts of Barcelona, Spain, save where mandatory law provides otherwise. Ecofin Cloud S.L. is registered at Av. Cerdanyola 92-94, 08173 Sant Cugat del Vallès, Barcelona, Spain.
Changes
We may update these Terms. The current version will be published on this page with its date; continued use of the Service constitutes acceptance of the updated version.
Contact
For any question about these Terms: support@nalloo.com.